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Multichannel Contact Center: A Beginner’s Guide

May 12, 2023 No Comments
Multichannel Contact Center: A Beginner’s Guide

What Is a Multichannel Contact Center?

What is a multichannel contact center?

A multichannel contact center is a software platform that integrates multiple communication methods, such as voice, text, or social media. Essentially, a multichannel contact center is similar to call center software, except that it

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